Reducing Provider Burden with an Integrated Outpatient Services Approach

Presenter: Sharon Donnelly, MS
SVP Strategy


Co-Presenter: Sharon Phelps, RN, BSN, CHTS-CP
Health Information Technology Senior Consultant 
Mountain-Pacific Quality Health 

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Tuesday, July 10, 2018 
11:00 am - 12:00 pm 
Key Ballroom 4

Session Description:
To reduce burden and be more effective working with physician practices, HealthInsight created an integrated outpatient services model that is used across all projects targeting outpatient providers. The model focuses on the overall needs of providers, with a primary focus on readiness for emerging payment reforms, and creates an ongoing relationship to guide them through practice transformation activities.

Interventions focus on increasing the provision of underused, high-value services in primary care, with learning units designed to advance multiple projects’ goals using high-leverage interventions such as Annual Wellness Visits, and Chronic and Transitions Care Management. Optimizing these services creates opportunities to apply a variety of transformational strategies: payment reform, patient engagement, health information technology, data and analytics, care for complex patients, community engagement and process reliability.


Learning Objectives: 
By the end of the session, participants will be able to: 

  • Explain the rationale for combining tasks and projects for outpatient practice customers
  • Describe the method HealthInsight is testing to combine tasks in the 11 SOW, Quality Payment Program Small, Underserved Rural Support and other projects into an integrated outpatient services model
  • Identify issues to consider when using this approach    


Presenters Biographies:

Sharon Donnelly, senior vice president, development at HealthInsight, leads the strategy unit, which includes business development, multistate initiatives and work with national partners. She oversees HealthInsight Assure, LLC, an External Quality Review Organization (EQRO), and is the board chair. She has over two decades of experience in quality improvement, statistics, health information technology (HIT), practice transformation and facilitating multistakeholder collaborations. Ms. Donnelly’s interests include cultural alignment and staff resiliency; using data to inform system and individual change; facilitating HIT adoption, effective use, and work process redesign to improve patient care; payment and delivery system reform; and transparency initiatives.


Sharon Phelps, Health Information Technology Senior Consultant at Mountain-Pacific Quality Health, has extensive experience and expertise in advancing the adoption, implementation, and ongoing meaningful use of health information technology in practitioner offices and Critical Access Hospitals in Montana and Wyoming.  Her expertise in new quality payment programs is highly sought after. She transforms clinic quality by connecting all the dots and helping practitioners and their staff leverage the resources available to them. Ms. Phelps is a registered nurse.





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