QIO Success Stories

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Pennsylvania QIO Helps Nursing Home Reduce Restraint Use

Pennsylvania

Quality Insights of Pennsylvania (now a part of Quality Insights Quality Innovation Network*), the QIO for the state, worked with nursing homes across Pennsylvania to help reduce the use of physical restraints. One example is Pennswood Nursing Home, a 53-bed facility in Bucks County, Pennsylvania, which reduced its restraint use from 6.6 percent to zero over a 12 month period from August 2011 to July 2012.

A dedicated project coordinator at Quality Insights worked with the director of nursing at Pennswood Nursing Home on a plan to educate staff about physical restraints... full story

Arizona QIO Improves Pain Management at Hospital Using Patient Experience

Arizona

In February 2012, HSAG Arizona, the state’s QIO, completed a review of care for a 91-year-old patient who had surgery for a hip fracture at a Phoenix-area hospital and experienced unnecessary pain and suffering due to the hospital’s inappropriate management of postoperative pain.

After HSAG contacted the facility regarding appropriate quality improvement activities to address this issue, the 400-plus bed hospital saw an opportunity for facility-wide improvement. The hospital’s pharmacy department developed a system for generating automated reminders to nursing staff regarding pain... full story

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