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Quality Update for October 26, 2006



SCIP Reaches Out to Consumers

Medicare Proposes Making Part D Data Available for Research

Commonwealth Reports Discuss Cultural Competency

AHQA Supports Senate Measure to Eliminate Disparities

QIOs Central to New P4P Demo Focusing on Small to Medium Physician Practices

AHQA and Bridges To Excellence Team-up To Recognize Physician Practice Excellence

National Governors Association to Form State Alliance for HIE

AHRQ Intends to Request Evaluation of P4Q Programs

CMS Details Its Vision for Long Term Care Reform

HealthGrades Study Shows Gap between High and Low Performing Hospitals Increasing

SCIP Reaches Out to Consumers
Tip Sheet to Help Patients Get Safer Surgery

Health and Human Services Secretary Michael Leavitt and Agency for Healthcare Research and Quality Director Carolyn Clancy, MD, joined consumer and provider representatives at a press conference in Washington, DC to announce a consumer-focused phase of the Surgical Care Improvement Project (SCIP). The goal of the SCIP national partnership is to reduce by 25% the incidence of the most common preventable surgical complications -- infection, blood clots, and adverse cardiac and respiratory events -- by 2010. A keystone of the consumer phase is a tip sheet designed to foster communications between patients and caregivers.

The tip sheet, “Steps to Safer Surgery,” gives patients specific questions to ask physicians and nurses before surgery to ensure the care provided will reduce the likelihood of complications. Questions on the two-page tip sheet range from “If I take medicine for heart disease, should I keep taking it?” to “If I need antibiotics before surgery, when will I receive the antibiotic and for how long?”

“Patients need to take an active role in their health care, especially when it comes to having surgery,” said AHRQ Director Clancy. “They need to be well informed and ask lots of questions, and the materials developed by SCIP will help them know where to get information and what to ask.”

John Rother, AARP’s Group Executive for Policy and Strategy agreed, “Consumers and patients need information that will help them become active partners in their care.” Rother represented consumer groups at the press conference along with Ilene Corina, president of PULSE and Debra Ness, president of the National Partnership for Women & Families.

“SCIP is a national quality initiative that aligns with one of the five key strategies of the CMS Quality Roadmap: CMS must work collaboratively with other health care partners in improving health care quality,” said Barry Straube, MD, Chief Medical Officer and Director of the Office of Clinical Standards and Quality at HHS’ Centers for Medicare & Medicaid Services. “SCIP will allow consumers to be better informed and enable health providers to make the necessary systematic improvements that CMS and its partners feel will improve patient outcomes, while reducing avoidable complications and costs.” CMS supports SCIP through the QIO program’s 8 th Scope of Work contract.

The consumer tip sheet, “Steps to Safer Surgery” is available at: http://www.ofmq.com/user_uploads/FINALconsumer_tips2

An AHQA fact sheet on SCIP and QIOs is available at: http://www.ahqa.org/pub/uploads/FS_SCIP_2C.pdf

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Medicare Proposes Making Part D Data Available for Research

The Centers for Medicare & Medicaid Services (CMS) recently issued a proposed regulation to allow use of Medicare Part D (drug benefit) claims data for research and quality initiatives. The agency is seeking public input on its proposal by December 18th.

Linking Medicare drug claims data to other Medicare information on patient care such as hospitalizations and physician visit would allow researchers and federal agencies to analyze and report on a fuller spectrum of beneficiary care. It would allow researchers address such problems as: pinpointing potentially serious side effects associated with the use of prescription drugs in certain clinical circumstances, determining the potential for cost savings of more effective adherence to drug therapies in chronic disease management, and identifying groups of beneficiaries who are not receiving evidence-based recommended drug therapies. CMS would also be able to conduct demonstration projects to evaluate the impact of drug coverage and in relation to the how Medicare drug coverage interacts with utilization under Parts A, B, and C.

“We have seen great improvements in the quality of health care based on identifying opportunities for better care based on Medicare information,” former CMS Administrator Mark McClellan, MD, PhD, said.  “Through the appropriate use of the new prescription drug claims data, we have an unprecedented resource to help us learn more about prescription drug usage by seniors and how we can help seniors get the most benefit from prescription drugs.”

The same safeguards that exist today for use of other Medicare data with regard to the Privacy Act and HIPAA would be imposed, such as: obtaining only the minimum data needed to complete the study; not releasing beneficiary and provider identifiers unless absolutely necessary for the study; and where identifiers are disclosed, ensuring strict privacy protections are in place. 

The public is invited to comment on the most effective use of the data, including whether CMS should consider additional regulatory limitations for external researchers in order to further guard against the potential misuse of data; to assure that priority questions are addressed as quickly and effectively as possible; or to ensure that proprietary plan data or confidential beneficiary data are not released.

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Commonwealth Reports Discuss Cultural Competency

The Commonwealth Fund recently released a series of reports on the role of cultural competency in improving health care quality and outcomes at the fifth National Conference on Quality Health Care for Culturally Diverse Populations. The reports include: 

The Role and Relationship of Cultural Competence and Patient-Centeredness in Health Care Quality
The authors explore the origins of patient-centered care and cultural competency and how they intersect in health care quality improvement efforts. Though it may appear that both can be addressed together, the authors recommend keeping them distinct but aligned, “Patient-centered physicians and health care systems will benefit people of color and reduce disparities in health care quality, and culturally competent physicians and health care systems will benefit all patients and improve overall quality,” said authors Mary Catherine Beach, MD, MPH, Somnath Saha, MD, MPH, and Lisa A. Cooper, MD, MPH. Read more at: http://www.cmwf.org/publications/publications_show.htm?doc_id=413721&#doc413721

Improving Quality and Achieving Equity: The Role of Cultural Competence in Reducing Racial and Ethnic Disparities in Health Care
Author Joseph R. Betancourt, MD, MPH, explores the root causes of health care disparities and how cultural competency might address them. He also discusses other approaches that are needed to reduce disparities.
http://www.cmwf.org/publications/publications_show.htm?doc_id=413825&#doc413825

The Evidence Base for Cultural and Linguistic Competency in Health Care Researchers Tawara D. Goode, MA, M. Clare Dunne, MSW, and Suzanne M. Bronheim, PhD, investigate the impact of cultural and linguistic competence on health care and propose barriers that should be addressed to move forward and establish the “business case” for implementing such care.
http://www.cmwf.org/publications/publications_show.htm?doc_id=413821&#doc413821

Cultural Competency and Quality of Care: Obtaining the Patient’s Perspective
In this report, the authors developed a conceptual framework for assessing culturally competent care from a patient’s perspective. The five domains identified include: 1) patient–provider communication; 2) respect for patient preferences and shared decision-making; 3) experiences leading to trust or distrust; 4) experiences of discrimination; and 5) linguistic competency. http://www.cmwf.org/publications/publications_show.htm?doc_id=414116&#doc414116

Taking Cultural Competency from Theory to Action
Authors Ellen Wu, MPH, and Martin Martinez, MPP, use case studies to develop recommendations for implementing cultural competency in the field. They identify six key principles: 1) community representation and feedback at all stages of implementation; 2) cultural competency integrated into all systems of the health care organization, particularly quality improvement efforts; 3) ensuring that changes made are manageable, measurable, and sustainable; 4) making the business case for implementation of cultural competency polices; 5) commitment from leadership; and 6) staff training on an ongoing basis. http://www.cmwf.org/publications/publications_show.htm?doc_id=414097&#doc414097

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AHQA Supports Senate Measure to Eliminate Disparities

AHQA recently offered its support for the Minority Health Improvement and Health Disparity Elimination Act (S. 4024), introduced by Senate Majority Leader William Frist, MD (R-TN). The bill seeks to amend the Public Health Service Act to improve the health and health care of populations such as racial and ethnic minorities. Co-sponsors of the bill include Sens. Jeff Bingaman (D-NM); Edward Kennedy (D-MA); and Barack Obama (D-IL).

The bill seeks to eliminate disparities through provisions under five major topics: education and training; care and access; research; data analysis, collection, and quality; leadership, collaboration, and a national plan. Among other things, S. 4024 calls for:

  • The development of an Internet clearinghouse to improve health care provider cultural competency and communication.
  • Health care workforce training to support not only cultural competency but diversity in those entering the health care field.
  • Grant funds to support demonstration projects, collaboratives, and community programs that will promote such things as improved access, cultural competency, patient navigators, and health literacy education and services.
  • Grant funds to improve outreach, participation, and enrollment in health care programs.
  • Enhanced research on health care disparities.
  • Institute of Medicine evaluation of disparities reduction efforts.
  • Use of data collection, analysis, and quality measures that include data by race and ethnicity, geographic location, socioeconomic position, and primary language.
  • Supporting strategic partnerships to improve data collection.
  • Technical assistance to promote compliance with the data collection and reporting requirements.
  • Reauthorization of the National Center for Minority Health and Health Disparities and establishment of an Office of Minority Health and Health Disparity Elimination within the Office of Public Health and Science.
  • Developing (with input from other government agencies and private stakeholders) and implementing a comprehensive HHS-wide plan of action -- the National Plan to Improve Minority Health and Eliminate Health Disparities.

In his letter to the Senators, AHQA EVP David Schulke characterized the elimination of health disparities as “a central part of our national efforts to improve both health and health care” and cited QIO efforts to date, which have been ongoing since 1999. “Between 1999 and 2002, QIOs helped reduce health disparities in areas such as breast cancer, immunizations and diabetes from 13.6% to 8.5%. As a result, an estimated additional 20,841underserved Medicare beneficiaries received better care for their condition,” he wrote.

The QIO role in disparity reduction is “essential,” but the work “accounts for only 3.4% of the QIO program budget,” Schulke explained. “ We hope that your legislation will provide the leadership needed to encourage the federal government to increase its commitment to ending health care disparities. We particularly support HHS in expanding health disparity work to be an even more important part of the QIO responsibility,” he said.

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QIOs Central to New P4P Demo Focusing on Small to Medium Physician Practices

After a long delay, the Centers for Medicare & Medicaid Services (CMS) recently announced the launch of a new three-year demonstration project that will pay incentives to solo or small to medium physician practices based on the quality of the care they provide to Medicare beneficiaries with chronic conditions. The demonstration will take place in four states -- Arkansas, California, Massachusetts, and Utah – the same pilot states as the DOQ-IT project, as intended by its congressional authors.

“We know that most patients receive care in smaller medical practices,” said former CMS Administrator Mark McClellan, MD, PhD, “which is why it’s so important to have an approach that works for making the link between payment and quality of care in these settings.”

Authorized under section 649 of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA), the three-year Medicare Care Management Performance (MCMP) Demonstration will begin in 2007. To participate, physician practices must be signed up for the DOQ-IT program and must be the primary provider of care for at least 50 Medicare beneficiaries. QIOs will assist in the recruitment of physician practices in each state, for a total of approximately 2,800 physicians at 800 sites.

“We are thrilled to see the launch of this unique demonstration project that relies on QIOs,” said Christine Bechtel, Director of Government Affairs for AHQA. “It’s the first of its kind to test federal financial incentives in small and medium sized physician practices that are using health IT to manage care. QIOs are playing an important role in helping physicians succeed in a demonstration that is designed to inform the national debate about P4P and health IT.”

Participating practices will continue to receive fee-for-service payment and will submit data annually on up to 26 quality measures related to the care of patients with diabetes, congestive heart failure, and coronary artery disease, as well as the provision of preventive health services such as immunizations and cancer screenings to high risk patients with a range of chronic diseases.

Incentives will be provided just for reporting data in the first year. This data will be used as baseline information for evaluation of each practice’s quality in subsequent years.  Beginning in year two, practices will be eligible for an annual incentive of up to $10,000 per physician and up to $50,000 per practice based on performance on the quality measures. 

The quality measures for MCMP are consistent with the measures being used in DOQ-IT and the Medicare’s Physician Voluntary Reporting Program and are endorsed or in the process of being endorsed by the National Quality Forum and the AQA. Read the list of measures at: http://www.cms.hhs.gov/DemoProjectsEvalRpts/downloads/MMA649_Clinical.pdf

The demonstration will be independently evaluated to determine its impact on quality of care, outcomes, and cost.  The HHS Secretary is required by law to submit a report to Congress on the demonstration within one year of its completion.

CMS is also developing a value-based purchasing demonstration for nursing homes and for home health and dialysis providers.

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AHQA and Bridges To Excellence Team-up To Recognize Physician Practice Excellence
Comprehensive toolkit helps QIOs assess physician practice eligibility for financial rewards and public recognition.

AHQA and Bridges to Excellence (BTE) recently released a set of surveys and other tools that QIOs can use to assess physician practices as they re-engineer their systems of care. Physician practices determined to meet the specific criteria will be eligible for financial rewards and public recognition.

Eligible practices will be assessed by a QIO using a common set of metrics in the toolkit that will determine the extent to which each practice meets certain standards related to: the adoption and use of health IT and care management programs, active participation in clinical performance measurement, and tracking of patients over time. Practices that achieve a certain performance threshold will be reported to BTE as meeting criteria of its Physician Office Link program and can become eligible to receive financial rewards and public recognition.

“Employers and health plans across the country are adopting BTE’s programs to fuel their pay-for-performance efforts. They are looking for physicians and physician practices that can demonstrate that they have reengineered the way they practice medicine in a way that is consistent with the Institute of Medicine’s six aims for better care,” said Francois de Brantes, National Coordinator for BTE. “Physicians and physician practices have been looking for a business case to reengineer and our program does that. The QIOs provide an invaluable public service by giving hands-on help to these practices and making sure that they are delivering good quality care. This toolkit will enable all QIOs to participate in this important effort.”

“QIOs have been helping practices across the country to adopt and use health IT and care management processes as part of their contract with Medicare,” said David Schulke, Executive Vice President of AHQA. “This partnership with BTE provides an opportunity to engage practices in a new way and help them win financially, in addition to clinically.”

In August, President Bush signed an Executive Order asking all branches of the federal government to use their purchasing power and other means to help promote the adoption of health IT, the public release of performance measures, and the creation of incentives to reward providers for better performance. With the release of this toolkit, QIOs are now participating in all four areas. Since 1999, they have been the only nationally coordinated infrastructure helping physician practices and other providers improve the quality and safety of their care.

The toolkit is available on the AHQA website (www.ahqa.org) and www.bridgestoexcellence.org.

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National Governors Association to Form State Alliance for HIE

The Office of the National Coordinator for Heath Information Technology (ONC) recently entered a one year, $1.99 million dollar contract with the National Governors Association’s (NGA) Center for Best Practices to establish the State Alliance for e-Health, which will serve as a forum where state-level consensus-based solutions can be developed to address key challenges to interoperable health information exchange (HIE).

“It is essential that the States and Federal government work in parallel to make interoperable HIE a reality so that patients receive high quality health care,” said Dr. Robert Kolodner, Interim National Coordinator for Health Information Technology. “The State Alliance will provide a unique forum in which states will be able to come together to collectively consider HIE issues they have been struggling with and to find solutions that will advance interoperable HIE within their communities.”

Through the State Alliance, state-level decision makers such as governors, legislators, and attorney generals, will collaborate with health information technology experts; industry experts; and representatives of consumers, state and Federal Governments, and other relevant organizations and associations, to address the challenges of interoperable health information exchange (HIE) and remove barriers to improve overall quality of health care.

State-level interstate collaboration and consensus-building is needed to resolve differences in the laws, policies, and practices that govern potential approaches to interoperable HIE, such as:

  • State-level privacy arid security issues
  • State-law practice of medicine barriers, and
  • State-level health information organization issues in governance, sustainable financial models, and the role of payors and integration of public health and benefit programs.

This effort will also serve to increase the efficiency and effectiveness of the various states’ health information technology (health IT) initiatives through the sharing of “lessons learned” from various interoperable HIE initiatives.

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AHRQ Intends to Request Evaluation of P4Q Programs

The Agency for Research and Healthcare Quality issued notice in the October 24 Federal Register that it intends request permission from the Office of Management and Budget to conduct an evaluation project on pay-for-quality programs. The proposed project, “Evaluation of the Implementation and Impact of Pay-for-Quality (P4Q) Programs,” would assess if quality improves on the measures used in P4Q programs in health care safety net settings and whether the programs lead to unintended consequences. The project would also seek to identify best practices in P4Q programs.

Information for the project would be collected through a survey of physicians participating in P4Q programs and through interviews with up to six key managerial staff (physicians, office managers, practice leaders, etc.) at each target site regarding program design, implementation, and impact.

Comments specifically addressing the following are requested by December 26, 2006:

  1. Is the information collection necessary to inform the AHRQ health care research health care information dissemination functions and will the findings have practical utility?
  2. How the information collected can be enhanced in terms of quality, utility, and clarity.
  3. How to minimize the burden of the collection process on providers.
  4. AHRQ’s estimated burden (cost and time) for those participating in the information collection process.

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CMS Details Its Vision for Long Term Care Reform

Increased consumer choice, patient-centeredness, transparency, and better quality are highlights of the Centers for Medicare & Medicaid Services’ recently released plans to reform long term care. Details of the CMS vision are available at: http://www.cms.hhs.gov/MedicaidGenInfo/07_LTCReform.asp

The CMS vision calls for a system that provides care that is patient-centered rather than institution-centered and focuses on the following principles:

  • Increased consumer choice and control through access to an appropriate array of institutional and home and community-based long-term supports.
  • Reverse the institutional bias in long-term care services and increase flexibility for states.
  • Enhance quality measurement to support high-quality long-term care in each setting and across settings.
  • Reduce costs and promote payment mechanisms that support and reward better performance.
  • Encourage personal planning for long-term support needs among individuals and their family members and caregivers.
  • Improve coordination of long-term care and post-acute care services.
  • Utilize enhanced health information technology to better inform beneficiary choices, clinical decisions, payment, and care coordination functions.
  • Better coordination of care and associated revenue streams.

By increasing consumer choice and tailoring long term care services to individual need, beneficiaries will have greater flexibility to choose from an array of long-term care services – such as those provided by family caregivers, in their own homes, in communities, or in facilities. Funding the system in a way that allows the money to follow the person to the most appropriate and preferred setting will reduce unnecessary costs.

CMS plans to increase beneficiary quality of life by “optimizing working conditions and job satisfaction for front-line staff.” In addition, the agency will increase transparency to allow beneficiaries and their families to have access to information necessary to make informed choices and plan for the future. The recently launched “Own Your Future” Awareness Campaign (in nine states) is an example of CMS’ efforts to increase consumer awareness about the need to plan for long-term care and provides tools and information to help them do so.

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HealthGrades Study Shows Gap between High and Low Performing Hospitals Increasing

The ninth annual HealthGrades Hospital Quality in America Study shows that a typical Medicare patient has 69% higher chance of dying at hospitals determined to be the lowest performing (1-star) than at the highest performing hospitals (5-star). The “quality chasm” between the best and poorest-performing hospitals has grown by approximately 5% since last year’s study, even as overall mortality rates have improved by nearly 8%.

For the study HealthGrades analyzed 40.6 million Medicare hospitalization records, from the years 2003 through 2005, to rate the quality of care at each of the nation’s more than 5,000 nonfederal hospitals. Each hospital gets a 1-, 3- or 5-star rating indicating poor, average or excellent outcomes in each of 28 medical categories. Researchers analyzed such diagnoses as: Acute Myocardial Infarction, Community Acquired Pneumonia, Coronary Bypass Surgery, Heart Failure, and Coronary Interventional Procedures.

“This year’s study finds that mortality rates among Medicare patients continues to decline, however the differences in patient outcomes between 5-star and 1-star hospitals remains large and is getting larger, a concerning finding,” said Samantha Collier, MD, the author of the study and the vice president of medical affairs at HealthGrades.

The authors estimate that if all hospitals performed at the level of a 5-star rated hospital across 18 of the procedures and diagnoses studied, 302,403 Medicare lives could have potentially been saved from 2003 through 2005. Fifty percent of the potentially preventable deaths were associated with just four diagnoses: Heart Failure, Community Acquired Pneumonia, Sepsis and Respiratory Failure.

HealthGrades ratings are posted free on its website, www.healthgrades.com. A copy of the study, which includes tables, is also available on the HealthGrades website.

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