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Quality Update for August 31, 2006


Quality Update for August 31, 2006

President Bush Signs Executive Order Making Federally-Funded Health Care Transparent to Consumers

Annals Study Published Online

Heart Care Alliance Reaches Out to Low Performing Hospitals

CMS Announces Preventive Care Demonstration Project

CMS Alerts Beneficiaries of Payment Error and Repayment Process

Report to Congress Released on QIO Program

President Bush Signs Executive Order Making Federally-Funded Health Care Transparent to Consumers

Supports Pricing, Quality, HIT, and Efficiency Efforts

President Bush recently gave a big boost to quality, transparency, and health IT standards by signing the Executive Order, “ Promoting Quality and Efficient Health Care in Federal Government Administered or Sponsored Health Care Programs.” The order directs four federal departments with health care responsibilities, the Department of Health and Human Services, the Department of Defense, the Department of Veterans Affairs, and the Office of Personnel Management, to:

  • Increase Pricing Transparency by sharing information with beneficiaries about prices paid to health care providers for procedures.
  • Increase Quality Transparency by directing federal agencies to share information on the quality of services provided by doctors, hospitals, and other health care providers with beneficiaries.
  • Encourage Adoption Of Health Information Technology (IT) Standards by instructing federal agencies to use improved health IT systems that talk to each other.
  • Provide Options That Promote Quality and Efficiency in Health Care by developing and identifying ways to facilitate high quality and efficient care, such as pay-for-performance programs

The Executive Order is one part of the President’s agenda to make health care more affordable and accessible. In 2003, he signed legislation to establish Health Savings Accounts; in 2004 he launched an initiative to make electronic health records a reality within 10 years. President Bush is also asking Congress to support Association Health Plans that would allow small businesses or groups to jointly purchase health care and to support medical liability reforms that would limit frivolous lawsuits and excessive jury awards.

Read the Executive Order: http://www.whitehouse.gov/news/releases/2006/08/20060822-2.html

Read the Fact Sheet: http://www.whitehouse.gov/news/releases/2006/08/20060822.html

Leavitt’s Comments
Secretary of Health and Human Services (HHS) Michael Leavitt described the order as a movement toward injecting value-driven competition into the health care system.  Leavitt noted that many people are driving down the same road, and HHS is trying to create a sense of order by standardizing efforts of various stakeholders – both public and private. Secretary Leavitt also encouraged large employers to follow the federal government’s lead by instituting a commitment to quality as a condition of doing business. 

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McClellan Briefs Partners
In a similar conference call with national partners, CMS Administrator Mark McClellan, MD, PhD, noted that Medicare is already on board with much of the President’s agenda. Highlighting a need for “less burden, more consistency” in such efforts as development of quality measures and cost and quality data reporting, McClellan noted that the Executive Order gives a “big boost” to these efforts by requiring America’s largest health care purchasers (the federal health programs) to work together toward common goals.

Administrator McClellan specifically noted that efforts already underway at CMS include reporting of data on the Hospital Compare website and the Ambulatory Care Quality Alliance (AQA) pilots designed to test data aggregation and public reporting models. Models developed from the experience of the six communities would likely be utilized in future performance improvement initiatives like public reporting for physicians or pay-for-performance. McClellan said that Medicare has been contributing data on national quality measures and wants to see these AQA pilots expand.

Currently, AQA pilots are being conducted in six states led by stakeholder entities. QIOs in each of the six states are either already participating in the stakeholder entity or have been discussing their potential role with pilot leaders. In addition, the AQA and the Hospital Quality Alliance recently formed the Quality Alliance Steering Committee, which has five working groups; QIO leaders have been invited to serve on two of the working groups.

CMS is also trying to reduce burden on providers through efforts such as the recent exceptions to the Stark and anti-kickback statutes, Administrator McClellan said. The exceptions and safe harbors determine conditions under which physicians and other providers can receive health IT software and support from hospitals or other entities. Specifically, the new rules allow physicians and providers to receive donated electronic health records technology items and services from entities or hospitals to support interoperable electronic health records and/or electronic prescribing. Recipients are required to pay 15% of the cost of the electronic health records technology items and services.

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Annals Study Published Online

Shows Providers Working with QIOs Improve More

Providers working intensively with QIOs improve to a greater degree than those who do not, according to an August 15 article published in the online edition of Annals of Internal Medicine. Overall, QIO efforts during the 7 th Scope of Work likely led to nationwide improvements in the quality of health care provided to Medicare beneficiaries, federal researchers. The print edition is expected to be published on September 5.

In the study, “Assessment of the Medicare Quality Improvement Organization Program,” researchers compared baseline and remeasurement data for a total of 41 clinical quality measures (20 in nursing homes, home health, and physician office; 21 in hospitals) from the 7 th Scope of Work (2002-2005). For the nursing home, home health, physician office tasks, they found that providers working intensively with QIOs achieved greater improvement on 18 of 20 clinical quality measures than providers that did not work intensively with a QIO.

Although hospital care improved in 19 of 21 measures studied, researchers could not compare hospitals that worked with QIOs with those who did not because QIOs were asked to help hospital providers throughout their state to improve.

Other significant findings include:

  • Nursing homes working with QIOs improved on all five measures studied. For example, QIOs and nursing homes working most closely together halved the number of nursing home residents in chronic pain (from 13% of residents to 6.2%), and halved the percentage of nursing home residents who were restrained (reduced from 16.5% to 8.4%).
  • Home health providers working most closely with the QIOs improved to a greater extent than other agencies on all 11 measures.
  • Physician offices working with QIOs improved in all four measures studied with the greatest improvement in the quality of care for patients with diabetes: timely blood sugar testing improved by about 9% and timely lipid profile testing improved by about 11%.
  • Physician practices working intensively with QIOs increased the number of women receiving timely mammograms and the number of patients with diabetes receiving retinal eye exam. Practices not working with their QIO saw decreases in these two measures.
  • Substantial improvement in surgical infection prevention before the adoption of surgical infection measures by the JCAHO and public reporting of hospital performance indicates effectiveness of QIO surgical infection interventions, which were in place prior to these efforts.

“These findings are consistent with an effect of the QIO Program and an effect of QIO technical assistance,” wrote the authors.

Noting that “this study is consistent with our experience in the field -- providers improve faster with the QIOs’ help than when left on their own,” David Schulke, AHQA Executive Vice President, said that the findings underscore other recent research showing the benefit of QIO assistance.

The 2005 National Healthcare Quality Report, released by the Agency for Healthcare Research and Quality earlier this year, found that QIO measures for heart disease and pneumonia showed a combined rate of improvement that was almost four times higher than all other non-QIO measures. The American Journal of Surgery last year published a report on a national QIO project involving 43 hospitals that reduced their post-surgical infection rate by 27% with QIO assistance. In addition, a CMS baseline survey (May 2006) of stakeholders working with QIOs in health care improvement found that three out of four stakeholders said “providers are providing better care because of QIOs.” “That assessment by three-quarters of stakeholders is meaningful, because the natural response is to say ‘we did this by ourselves and didn’t rely on the QIOs much,” Schulke commented.

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Editorial
In an accompanying editorial, “Enhancing the Potential of Quality Improvement Organizations to Improve Quality of Care,” Stephen M. Shortell, PhD, MPH, and William A. Peck, MD, both members of the Institute of Medicine (IOM) committee that issued a report on QIOs this spring, said that “ Interpreting these findings is difficult.”

Drs. Shortell and Peck agreed with the authors’ statement that the findings are “consistent with an effect of the QIO program,” but they countered that the study did not include enough evidence. “[W]e do not know why and we cannot be sure that such improvement stemmed from the QIO interventions,” they wrote.

The editorial reiterated the IOM committee’s finding that QIOs are a valuable resource with “enormous potential to assist in improving the quality of health care,” but called more accurate evaluation of the QIO program “of utmost importance.” The editorial included IOM’s four recommendations for improved QIO evaluation, “1) evaluating the QIO Program as a whole; 2) evaluating processes of individual QIOs; 3) assessing the impact of selected quality improvement interventions; and 4) assessing the QIO Program over time by using an independent external evaluator.” It also noted that CMS has been encouraged to use a randomized controlled design for QIO evaluation and to put together an external panel that could provide input on the evaluation process.

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Heart Care Alliance Reaches Out to Low Performing Hospitals

Hospital CEOs and administrators from the lowest performance quartile on seven core heart care measures targeted by the Alliance for Cardiac Excellence (ACE) are now receiving letters and information on resources available to help them improve. AHQA and the Centers for Medicare & Medicaid Services (CMS) are founding members of ACE.

Using data (July 2004 - June 2005) from Hospital Compare, ACE identified hospitals with lower than average scores for heart attack and heart failure treatment. In correspondence to leaders of these hospitals, ACE explained that its members were committed to helping them improve outcomes for cardiac patients through established tools and resources.

A list of resources is available at: www.ofmq.com/ace.html

ACE includes 29 health care organizations working together to bridge the gap between nationally accepted standards of care and the actual care many adult cardiac patients currently receive. In June, ACE announced its goal to ensure that 95 percent of all hospitals provide care meeting seven core quality measures for heart attack and heart failure patients by the end of 2006. Those seven measures include:

  • For patients with a heart attack (acute myocardial infarction, or AMI): aspirin at arrival, aspirin prescribed at discharge, ACEI (angiotensin converting enzyme inhibitor) or ARB (angiotensin receptor blocker) for LVSD (left ventricular systolic dysfunction), beta blocker prescribed at discharge, and beta blocker at arrival.
  • For patients with heart failure (HF): LVF Assessment and ACEI (angiotensin converting enzyme inhibitor) or ARB (angiotensin receptor blocker) for LVSD (left ventricular systolic dysfunction).

In January 2007, ACE members will begin focusing on: smoking cessation advice/counseling, thrombolytic agent received within 30 minutes of hospital arrival, and PCI (percutaneous coronary intervention) received within 120 minutes of hospital arrival for AMI patients, and discharge instructions and smoking cessation advice/counseling for HF patients.

The American College of Physicians Foundation’s Fifth Annual National Health Communication Conference  

Moving Toward Real Solutions: Advances to Address Low Health Literacy

The ACP Foundation’s Fifth Annual National Health Communication Conference, Moving Toward Real Solutions: Advances to Address Low Health Literacy, will take place on November 29 th, 2006 , at the National Academy of Sciences in Washington , DC . This year’s national conference focuses on developing solutions to the problems of low health literacy and is:

  • Co-sponsored by the Institute of Medicine (IOM).
  • Focused on practical solutions to low health literacy that have been evaluated and can be applied to other areas.
  • A forum in which national leaders can learn about current advances to address low health literacy.

With more than half of all US adults – 90 million people – having difficulty understanding and acting on health information, the American College of Physicians Foundation is focused on finding practical and evidence-based solutions to the problems of low health literacy. Working with the Institute of Medicine, the ACP Foundation is bringing together leading researchers and stakeholders from around the country to take a solution-oriented approach to low health literacy.

This conference provides a unique opportunity for attendees from various sectors to learn about the growing problem of low health literacy and hear about innovative solutions that can be implemented in various locales and settings. Speakers, selected based on topic, scope, and evidence-based evaluations of data, include: Charles J. Ganley, MD, Director of the Division of Over the Counter Products for the Food and Drug Administration; Ruth M. Parker, MD, FACP, Professor of Medicine at Emory University School of Medicine; and Jill A. Berger, MSA, Vice President, Health and Welfare Plan Management and Design for Marriott International. See a list of additional speakers, including biographies at: http://foundation.acponline.org/healthcom/conf06_meetspeakers.htm

An agenda for this one-day conference is available at: http://foundation.acponline.org/healthcom/conf06_agenda.htm. Online registration and other information are available at: http://foundation.acponline.org/healthcom/locationmap.htm. Questions can be directed to foundation@acponline.org or 877-208-4189.

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CMS Announces Preventive Care Demonstration Project

The Centers for Medicare & Medicaid Services (CMS) has issued a solicitation to implement a health promotion and disease prevention program through the Medicare Senior Risk Reduction Demonstration. The program enhances CMS’ focus on prevention of chronic disease in the Medicare population.

The program aims to determine whether health risk reduction programs that have been developed, tested, and shown to be effective in the private sector can be tailored to the Medicare program. “The Senior Risk Reduction Demonstration will help us determine whether more intensive support can help our beneficiaries stay well and prevent complications from chronic diseases,” said Mark McClellan, MD, PhD, CMS Administrator.

Eighty-two percent of seniors have one chronic condition, and about 50 percent have two or more. Seniors with these conditions have better outcomes with fewer costly complications when they are diagnosed early, and when they take lifestyle steps that are proven to improve their health.

In addition to the demonstration project, Medicare has instituted “Welcome to Medicare” visits for new Medicare enrollees that provide education and counseling about important preventive services as well as screening tests, shots, and appropriate referrals. Other preventive benefits Medicare offers include: cardiovascular screening blood tests, diabetes screening, counseling to quit smoking, and glaucoma screening for Hispanic Americans.

CMS will select up to five existing health promotion, disease prevention, and risk reduction organizations to participate in this three-year demonstration. Final award decisions should be made by spring 2007. For more information: http://www.cms.hhs.gov/DemoProjectsEvalRpts/downloads/Senior_Risk_Reduction_Solicitation.pdf

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CMS Alerts Beneficiaries of Payment Error and Repayment Process

Senate Finance Committee Leaders Vow Action

The Centers for Medicare & Medicaid Services (CMS) recently sent letters to about 230,000 beneficiaries who erroneously received a refund of Part D premiums; beneficiaries are being asked to repay or return the money to CMS. Beneficiaries’ prescription drug coverage has not been impacted by this error.

As a result of a Medicare processing error, the beneficiaries received a separate extra payment in their social security checks that refunded the Medicare drug plan premiums withheld to date by CMS. The extra payment amounts average $215 but most beneficiaries received less than $200.

The letter asks Medicare beneficiaries who may have received more money in their social security payment than anticipated to set the extra money aside so that it can be returned to Medicare. Initial correspondence did not include payback instructions, but CMS has since released information on how beneficiaries can do so.

Beneficiaries who received a refund check and have not cashed it can mark “VOID” on the check and return it to: Medicare—Drug Premiums, PO Box 9058 , Pleasanton , CA 94566-9058 . Those who wish to repay the money by personal check or money order can do so by sending either to the same address.

Beneficiaries who are not sure if they were affected or wish to discuss options for repayment, including monthly installments, can call 1-866-292-8080 between 7 AM and 9 PM Eastern time to speak with a Medicare representative. Beneficiaries with additional questions can call 1-800-MEDICARE.

Medicare will re-start withholding premium payments from Social Security checks on October 1.

Partner information is available at: http://www.cms.hhs.gov/center/partner.asp

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Senate Finance Committee
Earlier this week, Senators Charles Grassley (R-IA) and Max Baucus (D-MT) issued a press release announcing that Senate Finance Committee members planned to meet with administrators for the Medicare and Social Security programs to “find out what the government agencies are doing to address premium payment problems with the new prescription drug benefit.”

“Medicare beneficiaries need to be able to count on the drug benefit program, not only for prescription drugs, but also for accurate administration that doesn ' t cause financial hardship,” said Baucus. “I want to know whether this is a one-time mistake, or whether there are structural problems around withholding premiums that might lead to this issue again.”

A date for the meeting has not been determined but both Senators said it would be soon after Congress reconvenes in September.

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Report to Congress Released on QIO Program

Recommendations Reflect House Bill

Secretary of Health and Human Services Michael O. Leavitt released a report to Congress outlining his response to a March 9, 2006 study from the Institute of Medicine, which called for maximizing the potential of the Quality Improvement Organization (QIO) program. Many of the Secretary’s recommendations are aligned with legislation (HR 5866) introduced in July 24, 2006 by Representative Michael Burgess (R-TX), which aims to strengthen the QIO program.

The Secretary’s report to Congress characterized the QIO program as “a cornerstone [of CMS] efforts to improve quality and efficiency of care for Medicare beneficiaries,” saying that “The Program has been instrumental in advancing national efforts to measure and improve quality, and it presents unique opportunities to support improvements in care in the future.”

“We applaud the Secretary and CMS for this thoughtful and comprehensive response to the IOM report,” said David Schulke, AHQA Executive Vice President. “The release of this report signals that the time has come for formal consideration of the important policies proposed by Secretary Leavitt, the Institute of Medicine, Members of Congress and other national stakeholders. We look forward to working with Congress and with CMS to strengthen the program for the future.”

The newest evidence of QIO value is laid out in the Annals of Internal Medicine article “ Assessment of the Medicare Quality Improvement Organization Program,” an analysis of QIOs’ 7 th Scope of Work results. The article was published online August 15, 2006, and will appear in the print edition on September 5. It s howed that providers who worked most closely with QIOs from 2002-2005 improved their care more than those who did not. “This study demonstrates that the QIO program is more than capable of improving the quality of Medicare services and making a difference in patients’ lives, and strongly suggests that patient care is better for the work of these organizations,” said Schulke.

Leavitt’s report to Congress proposes important changes that are also reflected in HR 5866, such as increasing the ability of QIOs to be transparent and accountable to consumers, expanding outreach to educate beneficiaries about their right to make formal complaints about poor quality care and improving the evaluation of the QIO program. Other recommendations supported by AHQA include:

  • Enhanced QIO ability to support the federal health care quality agenda through person-directed care programs, health IT, value-based health care purchasing, and performance measurement.
  • Improvement in the design and management of the QIO contract.
  • Greater influence on program goals by experts and local stakeholders.
  • Increased QIO contract competition.
  • Convening of a technical expert panel to advise HHS on evaluation plans and ensure there is a continual assessment of the QIOs’ impact.

The report to Congress also addresses governance issues, but in a way that goes far beyond requirements of other federal contractors, including those under Medicare. The report acknowledges that “any requirements related to contractor governance boards can create barriers to competition,” yet its appendix proposes to regulate details such as maximum board size and tenure. “Early this year, QIOs voluntarily agreed to adopt and implement the ‘Standards for Organizational Integrity of AHQA Institutional Members,’ a new code of conduct that sets high standards for board and executive compensation, diversity, travel expenses, and conflict of interest. QIOs responsible for 50 of the 53 QIO contracts agreed to implement the new code by the end of this year. We believe it would be much more effective for CMS to audit contractor compliance with existing industry standards of organizational integrity, which are drawn from extensive study of best practices in non-profit governance,” said Schulke.

The Secretary’s report is available at: www.cms.hhs.gov/qualityimprovementorgs/

Annals of Internal Medicine article: http://www.annals.org/cgi/content/full/0000605-200609050-00134v1

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