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Quality Update for November 10, 2005


Quality Update for November 10, 2005

CMS Takes First Step in Physician Reporting

Johnson’s Bill to Foster HIT

Significant Improvement Seen in Nursing Home Special Study

JAMA Includes Study by QIOs

CMS Requires Hospitals to Adopt New Cardiac Registry for Quality Data

Health Affairs Articles Discuss Efficiency, Cost of Care

CMS Announces ESRD Demo Sites

CMS Releases HCAHPS Survey

AHRQ Hosting a Series Teleconference on HIT

Medicare Announces Payment Changes; Cancer Demo

AHCA/NCAL Announce 2005 Quality Award Recipients

AMA Develops Tool Kit for 100K Lives

First Participants Selected for VNAA CHAMP Program

AMA Calls for Volunteers to Field-test Patient Centered Communication Tool Kit

CMS Takes First Step in Physician Reporting

The Centers for Medicare & Medicaid Services (CMS) recently announced a major initiative to promote data collection and reporting on quality of care from physician offices — the Physician Voluntary Reporting Program (PVRP).

The voluntary program allows physicians to report information about the quality of care they provide to Medicare beneficiaries via claims data and receive feedback from CMS. The program drew strong criticism from the Medical Group Management Association (MGMA) and American Medical Association (AMA). Reporting is to begin in January 2006.

Thirty-six evidence-based measures will be included in the first phase of PVRP. The measures are based, in part, on the work of the National Quality Forum (NQF), the Ambulatory Care Quality Alliance, the AMA Physician Consortium for Quality Improvement, the National Committee for Quality Assurance (NCQA) and RAND. In a press release, CMS said that it relied heavily on the NQF measures because the organization is a primary consensus-development body for health care quality measures. Additional quality measures may be phased in during the year.

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G-codes
Data will be collected through a temporary set of Healthcare Common Procedure Coding System (HCPCS) codes, called G-codes, which will supplement the claims data doctors currently submit to CMS. The agency anticipates that these G-codes will serve as an interim step until the electronic submission of data through electronic health records is available.

Physicians will register for the program via QNet Exchange and will receive feedback from CMS posted to that site by the summer of 2006. CMS will also seek input from participating physicians on ways to improve the ease of reporting and usefulness of the quality measures.

MGMA, AMA Respond
In a November 1 letter to CMS Administrator Mark McClellan, MGMA President William Jessee, provided insight from discussions with a diverse group of practice administrators held at the organization’s 2005 Annual Conference the prior week. MGMA concluded that collecting data on the performance measures would be more labor intensive than CMS predicts and that many practices would be unlikely to participate. They also noted several technical issues with PVRP related to practice management issues that would require not only additional staff time but expense. MGMA also noted concern that using G-codes on medical billing could cause claim rejections by third-party payers who do not recognize the code system.

Also in a letter to McClellan, the AMA Board of Trustees called for the agency to “rescind” the PVRP project, calling for a “meeting between you and physician leaders that leads to meaningful dialog.” The AMA reiterated the concerns of MGMA, citing “excessive administrative requirements” that “could doom this initiative and negate any intended quality improvements.” It also noted that physicians have made “good faith efforts” to work with CMS and others to develop thoughtful and appropriate physician performance measures. (Read the AMA letter: http://www.ama-assn.org/meetings/public/interim05/bot19i05.pdf)

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Johnson’s Bill to Foster HIT

Congresswoman Nancy Johnson (R-CT), Chair of the House Ways and Means Subcommittee on Health, introduced legislation designed to foster adoption of national electronic medical records and e-prescribing systems to improve health care quality across the nation.

The bill, “Health Information Technology Promotion Act of 2005” (H.R. 4157), has 31 co-sponsors and is supported by the eHealth Initiative, Disease Management Association of America, American Health Information Management Association, National Council for Community Behavioral Healthcare, American Medical Group Association, Healthcare Leadership Council, and the Federation of American Hospitals.

Johnson’s proposal includes several key elements including making permanent the national health IT coordinator’s post, currently held by David Brailer, MD, PhD, while defining clear roles and responsibilities for the position. The legislation would also require Secretary Leavitt to report to Congress within two years on the progress of the public-private American Health Information Community initiative and the development of a strategic plan to coordinate the implementation of a health IT infrastructure.

In addition, the bill adopted recommendations of the bipartisan, congressionally appointed Commission on Systemic Interoperability. Johnson’s proposal:

  • Promotes cooperation between doctors and hospitals, correcting the current laws that prevents hospitals and group practices from providing physicians with hardware, software, training or IT support services. (known as Stark and Anti-kickback laws)
  • Protects patient privacy by creating uniform information security standards -- directs the Secretary of Health and Human Services to recommend to Congress a single privacy standard that consolidates state and federal privacy laws.
  • Certifies new technologies to ensure nationwide interoperability -- provides for the certification of health information technologies so they will meet new standards of interoperability, preventing continued investment in different information systems that can’t talk to each other.
  • Updates diagnosis coding systems for the digital age -- directs the Secretary to adopt a new diagnosis coding system that reflects modern medical technology and knowledge.

“Information technology, e-prescribing and electronic medical records have the ability to improve health care quality, reduce errors and save lives,” Johnson said. “America’s health care system has lagged behind other sectors in maximizing its use of cutting-edge information systems, but now we are moving full speed ahead.”

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Significant Improvement Seen in Nursing Home Special Study

Quality Partners of Rhode Island, the state’s QIO, and the Colorado Foundation for Medical Care, Colorado’s QIO, recently hosted the Improving Nursing Home Culture (INHC) Outcomes Congress to showcase the results of a CMS special study that included two national pilots — the Person-Directed Care (PDC) pilot and the Workforce Retention (Workforce) pilot.

During the last year, 21 QIOs and 168 nursing homes (representing 21 small groups of nursing home providers in each state that partnered with their state QIO) worked on the PDC pilot while seven nursing home corporations and 86 nursing homes worked on the Workforce pilot. The goal of the PDC pilot was to bring care decisions as close to the resident as possible, while participants in the Workforce pilot attempted to reduce workforce turnover.

Person-Directed Care
From the first quarter of 2004 to the first quarter of 2005, the 168 nursing homes that participated in the PDC pilot saw a 5.4% relative decline in pain (chronic care population) from 6.41 to 6.06. This same group of nursing homes experienced a 14.5% relative decline in the use of physical restraints from 6.69 to 5.72.

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Workforce Retention
Within seven months of participating in the pilot, 4 nursing home corporations (representing 51 nursing homes) experienced a 5.6% decline in their annualized turnover rates (from 55.2% to 49.6%) of their nursing departments (RN, LPN, CNA), which represented a relative change of 10%. The most significant decline occurred among LPNs who typically serve in the capacity of the charge nurse of a unit in a nursing home. LPNs experienced a 7.6% decline in their turnover rates, which represented a relative change of 15.9%. CNAs, who deliver 85% of the hands-on care, had 136 fewer terminations (annualized), which represented a relative turnover decline of 9%. Overall, nursing home participants realized greater stability in their nursing departments and saved approximately $490,000 in turnover costs.

The Workforce Retention pilot nursing homes also experienced some impressive improvements in quality measure rates. From the first quarter of 2004 to the first quarter of 2005, 86 nursing homes saw a 14% relative decline in pain (chronic care population) from 6.32 to 5.44. In addition, this group of nursing homes experienced a 9% relative decline in use of physical restraints from 6.51 to 5.94. Among the post-acute care elders, a 25% relative decline was noted in delirium.

Impact on Residents
As a result of the CMS Special Study, approximately 143 residents were relieved of moderate to severe pain and 245 residents were released from physical restraints. Nursing home leaders who embraced the principles of person-directed care and focused on retaining their staff made significant gains on their quality measures as well as the quality of life of their residents.

For more information about the INHC Special Study and Outcomes Congress, visit: www.qualitypartnersri.org.

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JAMA Includes Study by QIOs

The November 9 issue of the Journal of the American Medical Association includes an article by staff at HealthInsight, Utah’s QIO; Qualis Health, the QIO for Washington, Idaho, and Alaska; and staff at the University of Utah. The article, “Clinical Decision Support Improves Appropriateness of Antimicrobial Prescribing: Results of a Rural Community Randomized Trial,” showed that a clinical decision support system (CDSS) effectively reduced inappropriate antibiotic prescribing.

Through a cluster randomized trial, researchers measured the added value of a CDSS by applying its use to target groups in conjunction with community-wide intervention to reduce inappropriate prescribing for acute respiratory infections. They found that the CDSS group decreased unnecessary use of antibiotics for viral respiratory tract infections and improved antibiotic selection. Specifically, the authors state that “the relative decrease in antimicrobial prescribing for visits in the antibiotics ‘never-indicated’ category during the post-intervention period was 32% in CDSS communities and 5% in community intervention-alone communities.”

CDSS was effective whether applied in paper form or a handheld computer. Read the full article at: http://jama.ama-assn.org/cgi/content/full/294/18/2305

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CMS Requires Hospitals to Adopt New Cardiac Registry for Quality Data

The Centers for Medicare & Medicaid Services (CMS) has contracted with the American College of Cardiology (ACC) to collect nationwide data to learn more about the use of implantable cardioverter defibrillators (ICDs) for primary prevention of sudden cardiac death among Medicare beneficiaries.

The ACC’s National Cardiovascular Data Registry’s (ACC-NCDR) ICD Registry was developed through a partnership between the American College of Cardiology and the Heart Rhythm Society with support from the ICD manufacturing industry, private health plans and payers, and hospital groups. Hospitals will be required by CMS to transition their current ICD data reporting activities from Quality Network Exchange ICD Abstract Tool (QNET) to the ICD Registry no later than April 1, 2006.

CMS plans to use the ICD Registry data, combined with QNet data, to answer questions about indications for ICD implantation in the Medicare population and how frequently the devices stabilize the electrical activity of the heart in different subgroups of patients.

To ensure that hospitals can begin using the ICD Registry before the ICD Abstraction Tool sunsets, hospitals must contact ACC-NCDR no later than January 1, 2006, to begin the enrollment process. More information about the ICD Registry can be found at https://www.accncdr.com or by calling the American College of Cardiology toll-free at 1-800-253-4636, extension 451.

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Health Affairs Articles Discuss Efficiency, Cost of Care

Six-Country Study Finds US Lacking
In a November 4 article in Health Affairs, Commonwealth Fund researchers found that of six leading nations, the United States stands out for high rates of medical errors, inefficient care coordination, and out-of-pocket expenses. “Taking the Pulse of Health Care Systems: Experiences of Patients with Health Problems in Six Countries” assessed health care access, safety, and care coordination in Australia, Canada, Germany, New Zealand, the United Kingdom, and the United States.

Some key findings include:

  • Although attention to patient safety has focused chiefly on care in hospitals, a majority of patients (60 percent or more) in each country who reported medical mistakes or medical errors said that these errors occurred in ambulatory settings, outside the hospital.
  • In all six countries, one-third or more of recently hospitalized patients reported failures to coordinate care during hospital discharge. In the US, the respondents were more likely to report uncoordinated care in the physician office setting.
  • Patients with chronic diseases in all of the countries often did not receive the care recommended to manage their condition. At best, about half of diabetics reported receiving all four recommended screening exams to manage their condition.
  • US respondents indicated that cost was a significant barrier to care.

Read the article at: http://content.healthaffairs.org/cgi/content/abstract/hlthaff.w5.509.

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HIT Could Save More than $81 Billion Annually
In the study, “Can Electronic Medical Record Systems Transform Health Care? Potential Health Benefits, Savings, And Costs,” published in the September/October issue of Health Affairs, researchers find that “effective EMR implementation and networking could eventually save more than $81 billion annually” and that using HIT to enhance “prevention and management of chronic disease could eventually double those savings.” Read the article at: http://content.healthaffairs.org/cgi/content/abstract/24/5/1103

CMS Announces ESRD Demo Sites

The Centers for Medicare and Medicaid Services (CMS) recently announced a new demonstration project in which Medicare Advantage plans and dialysis providers will partner to offer health plans to beneficiaries with ESRD. The project is designed to test the effectiveness of disease management models to increase quality of care for ESRD patients while ensuring that this care is provided more effectively and efficiently.

As part of the demonstration, CMS will also institute a pay-for-performance model. The agency will reserve five percent of the capitation payment rates for incentive payments related to quality improvement. Participating organizations will receive payment for improvement on past performance and performing above the national averages for quality measures related to dialysis.

Plans in the demonstration project will be offered in parts of four states: California, Texas, Pennsylvania, and Massachusetts. Beneficiaries will be able to enroll in these new plans beginning November 15 with coverage beginning January 1, 2006.

For more information: http://www.cms.hhs.gov/researchers/demos/esrd_demo.asp.

CMS Releases HCAHPS Survey

The Centers for Medicare & Medicaid Services (CMS) recently released the final Hospital CAHPS (HCAHPS) survey instrument. The HCAHPS survey is the first national attempt to standardize patients’ satisfaction with care in order to make “apples to apples” comparisons.

Hospitals will begin using HCAHPS through the Hospital Quality Alliance, a private/public partnership that includes the American Hospital Association, the Federation of American Hospitals, and the Association of American Medical Colleges, Joint Commission on Accreditation of Healthcare Organizations, National Quality Forum, AARP, and CMS/AHRQ, and other stakeholders. Participation by hospitals will be voluntary and results will be publicly reported on the HHS Hospital Compare website.

The final survey instrument was published in the November 7 Federal Register. After a 30-day comment period, which closes on December 7, the Office of Management and Budget will have 30 days to approve it. CMS expects to begin national implementation in 2006.

For more information on HCAHPS and CMS: http://www.cms.hhs.gov/regulations/pra/.

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AHRQ Hosting a Series Teleconference on HIT

The National Resource Center for Health Information Technology, part of the Agency for Health Research and Quality (AHRQ,) is hosting a series of free teleconferences for health care providers interested in using electronic health records (EHR).

  • “Community-Based Health IT Initiatives,” which examined external collaboration on health information technology (HIT) was held on November 8.
  • On November 15 from 3-5 PM, Julie Vaughan Murchinson a consultant to the Tides Foundation will discuss considerations associated with investing in EHR in “Are You Ready for EHRs.”
  • On December 1 from 3-5 PM, Atif Zafar, MD, of the Indiana University School of Medicine will talk about workflow issues, data access, inter-provider communication, and decision support associated with HIT implementation in “Getting Started with Health IT Implementation.”

For more information and registration: https://nrc.webex.com/nrc/mywebex/default.php?Rnd8040=0.3415335993562853

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Medicare Announces Payment Changes; Cancer Demo

The Centers for Medicare & Medicaid Services (CMS) announced a final rule expands Medicare coverage of glaucoma screening and access for rural beneficiaries enrolled in Medicare Advantage plans to services of federally qualified health centers (FQHC); adopts a modified approach to reforming payment for multiple imaging procedures performed on a beneficiary at one session; and revises payment for inhalation therapy and end stage renal disease (ESRD) treatment. The final rule will be effective for services provided on or after January 1, 2006.

Under the new rule, glaucoma screening will be expanded to include Hispanic-Americans age 65 and older because they are identified as an ethnic group at high risk for the disease. Currently, this benefit is limited to individuals with diabetes, those with a family history of glaucoma, and African-Americans age 50 and over, another group with a propensity to develop glaucoma.

The rule also calls for CMS to establish a new cancer quality demonstration that focuses on treatment provided to beneficiaries for any of 13 cancers listed as a primary diagnosis. This demonstration, which will be conducted throughout calendar year 2006, will use the CMS billing system to generate information on coordination of care, treatment design, and patient monitoring.

Additional highlights of the new rule include:

  • An expanded list of Medicare telehealth services to provide greater access for beneficiaries in rural areas.
  • A 1.2 percent increase in payment per treatment for ESRD.
  • Supplemental payments for FQHCs to encourage health centers to participate in the new MA program.
  • Revisions in payments for certain diagnostic imaging procedures.

For more information: www.cms.hhs.gov/physicians/default.asp

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AHCA/NCAL Announce 2005 Quality Award Recipients

The American Health Care Association (AHCA) and the National Center for Assisted Living (NCAL) announced the 2005 AHCA/NCAL Quality Award recipients at their annual conference, October 16-19 in Las Vegas. In 2005, 123 facilities were recognized with the Step I Award, an additional 10 facilities received the Step II Award, and 1 facility, Heritage Hall East in Agawam, Massachusetts, earned the Step III Award.

Modeled after the Malcolm Baldrige National Quality Award, the AHCA/NCAL quality award program is designed to encourage continuous learning about quality:

  • Step I awardees have developed solid vision and mission statements and systems to understand customer’s expectations, needs, and satisfaction.
  • Step II recipients addressed in detail aspects of leadership, strategic planning, information and analysis, human resource development and management, process management and business results.
  • Step III winners addressed the Baldrige criteria in its entirety, specifically their integration of the seven major categories and the 19 specific sub-items of the Baldrige criteria (more information on the Baldrige award: http://www.quality.nist.gov/).

“This type of process requires facility leadership to perform a critical review of their processes and how strategy, personnel and operations all fit together,” said Kevin Warren, Vice President of Quality Improvement at TMF Health Quality Institute. AHQA nominated Warren and Meg Richards, PhD, Senior Scientist at Quality Partners of Rhode Island to serve as examiners for the 2005 award.

Warren said the top three things that QIOs can do to help their long term care partners prepare for the award are:

1. Document processes
2. Continuously review systems
3. Help the facility to understand how/what it does impacts its strategic plan

In addition to public recognition at the AHCA/NCAL national convention, winners may freely use the AHCA/NCAL Quality Award gold seal on letterhead, business cards, brochures, and other marketing materials. See a list of 2005 winners: http://www.ahca.org/quality/awardwinners2005.htm

Application deadline for the 2006 awards is March 31, 2006. For more information: http://www.ahca.org/quality/awardapps.htm

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AMA Develops Tool Kit for 100K Lives

As a strategic partner in Institute for Healthcare Improvement (IHI) 100,000 Lives Campaign, the American Medical Association recently launched two online tools kits to encourage physicians to join the initiative. More than 2800 hospitals are already participating.

The “Making Strides in Safety” program (www.ama-assn.org/go/makingstrides) stresses that working as a team with support from hospital administration, medical staff, executives, and other personnel is key to success. The 100,000 Lives Campaign offers physicians the opportunity to take the lead in improving hospital care for patients on a community and national level.

American Medical News, a membership publication of the AMA noted that the new tool kids are “only part of the AMA’s most recent efforts to help doctors get involved in formal patient safety efforts.” The AMA co-sponsored “Moving from the Sidelines to the Frontlines of Patient Safety: Empowering the Medical Staff” with the Joint Commission Resources in September and October.

First Participants Selected for VNAA CHAMP Program

The Visiting Nurse Associations of America (VNAA) recently announced the names of the first 15 home health agencies that have been accepted into the VNAA Curricula for Homecare Advances in Management and Practice (CHAMP) pilot program. Funded by The Atlantic Philanthropies, CHAMP is a ground-breaking pilot practice improvement program designed to embed in home health agencies the capacity for continuous practice improvement.

The first group of pilot CHAMP participants represents states in New England. Review is ongoing to select additional pilot participants from California; those home health agencies in Iowa, Minnesota, and Wisconsin have until November 14, 2005 to submit an application available at www.vnaa.org/champ.

CHAMP provides frontline nurse managers specialized management training and tools to facilitate the field nurse’s acquisition of select best practices to improve geriatric care. In addition to the first topic, Medication Management, the 10-month pilot training program includes:

  • An E-Learning program
  • A web-based E-measurement system
  • Face-to-face workshops
  • Group coaching calls

See a list of selected agencies here: http://www.vnaa.org/vnaa/MemberUpdate/ArticleDisplay.aspx?ArticleID=1410
For more information: David Adler at dadler@ahqa.org.

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AMA Calls for Volunteers to Field-test Patient Centered Communication Tool Kit

The Ethical Force Program, a collaborative effort to develop health care system-wide performance measures for ethics, is seeking participants to field-test a tool kit on patient-centered communication with diverse populations. Led by the American Medical Association, the program aims to overcome communication barriers that are prevalent in vulnerable minority populations with the expectation of reducing racial and ethnic disparities in health care.

Eight hospitals and eight large physician practices will be selected from across the country to field-test the patient-centered communication tool kit. Selections will be based on interest in patient communication, desire to assess current communication practices, willingness to receive a one day site visit, and organizational demographics. Selected sites will have the opportunity to:

  • Use the toolkit at no cost.
  • Receive a comprehensive report on their assessment results from Ethical Force Program staff.
  • Collaborate with a research team and hospitals and physician practices across the country, share insights, and learn from what others are doing.
  • Evaluate their organization’s commitment to communicating effectively with all patient groups.

Small grants will be available to select physician groups and hospitals to defray some costs of participation. For more information: http://www.ama-assn.org/ama1/pub/upload/mm/369/toolkitappinfo.doc

The deadline for applications has been extended to November 25. To apply: http://www.ama-assn.org/ama/pub/category/15604.html

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