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Quality Update for October 22, 2004


Quality Update for October 22, 2004

Patients Have Different View of Threats to Safety, Study Finds

President’s EHR Goal Could Cost Up to $700 Billion, Report Says

Practice Strategies Have Little Impact on Diabetes Care

NQF Forms Long-term Care Commission

JCAHO Seeks Nominees for Outcomes Measurement Award

HIMSS Conferences to Help Physicians With EHRs

Chronic Disease May Worsen With ‘Cyber-Medicine,’ Study Finds

Patients Have Different View of Threats to Safety, Study Finds

A study on the patient’s perspective on errors in medicine suggests that patients are more disturbed with lack of access to and relationships with their physicians than technical errors in diagnosis and treatment.

Published in the August issue of the Annals of Family Medicine, “Patient Reports of Preventable Problems and Harms in Primary Health Care,” found that patients were more likely to report being harmed psychologically and emotionally than physically, suggesting that the current preoccupation of the patient safety movement with adverse drug events and surgical mishaps could overlook patient priorities. There was no apparent pattern with respect to the sex or specialty of the doctor, duration of physician-patient relationship, community type, state, form of health insurance, or the age, sex, or social economic status of the patient. However, African American patients surveyed indicated a perception of apparent racism.

Richard Frankel, PhD, research scientist at the Regenstrief Institute, Inc. and professor of medicine at the Indiana University School of Medicine, said the study is unique because it focuses on learning from patients themselves what counts as an error.

“Much of the research on medical errors and patient safety has come from professionals speaking on behalf of patients,” Frankel said, “Many of the things patients consider as threats to safety, such things as racism, and discrimination based on age haven’t been part of the dialogue in the research community about what increases or decreases risk.”

Among the preventable problems in the process of care identified by the patients were:

  • Difficulty contacting their physician’s office and excessive time on hold;
  • Intermediary or third party imposed on communication with clinician;
  • Disrespect or insensitivity evident in interpersonal communication, rude behavior;
  • Patient opinion ignored;
  • Patient preferences not respected.

The study was funded by the Agency for Healthcare Research and Quality.

For more info www.annfammed.com.

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President’s EHR Goal Could Cost Up to $700 Billion, Report Says

Meeting President George W. Bush’s goal of electronic health records by 2014 could cost $500 billion to $700 billion or 20% of the nation’s $1.7 trillion health care costs, according to a survey of health care information technology vendors and hospital information officers by Federal Computer Week .

A weekly publication dedicated to government IT buying team-executives, program managers, IT managers and integrators, Federal Computer Week said those costs represent a 3-4% investment of total industry revenues into health information technology ( HIT ). Finance and manufacturing industries invest 5-7% into IT, the magazine reported in its Oct. 15 edition.

The United Kingdom ’s National Health Service, after adopting a 10-year plan to provide 50 million patients with EHRs, awarded $11 billion in contracts late last year for HIT infrastructure.

For more info, http://fcw.com/fcw/articles/2004/1011/web-ehr-10-15-04.asp.

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Practice Strategies Have Little Impact on Diabetes Care

A Harvard Medical School study found that current practice management strategies and financial arrangements have a limited impact on the quality of care for patients with diabetes.

Led by Nancy L. Keating, MD, researchers reviewed medical records of 652 diabetes patients enrolled in three health plans in Minnesota along with the 399 physicians in 135 practices who cared for them. Researchers defined the main outcome measures by a quality score indicating receipt of care in accordance with six accepted quality indicators.

Only 5% of the variation in quality was attributed to characteristics of physicians’ practices. Quality scores tended to be higher for patients whose physicians received quality performance reports or utilization profiles from more than one source (P = 0.08), routinely enrolled diabetic patients in disease-management programs (P = 0.06), or received diabetes-specific reports.

The study, “The Influence of Physicians’ Practice Management Strategies and Financial Arrangements on Quality of Care Among Patients With Diabetes,” is available in the September issue of Medical Care, the journal of the American Public Health Association.

For more info, www.lww-medicalcare.com/pt/re/medcare.

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NQF Forms Long-term Care Commission

The National Quality Forum has convened the National Commission for Quality Long-term Care, charged with evaluating the current quality of long-term care, identifying factors that influence the ability to improve quality of this care, and tracking improvement in the years ahead.

Co-chaired Bob Kerrey, former U.S. senator and Newt Gingrich, former speaker of the House, the Commission seeks to:

  • Recommend national goals and objectives for long-term care quality improvement;
  • Report on long-term care quality indicators and measures, in order to determine progress in achieving national improvement goals, to judge improvement efforts, and to assess stakeholders’ commitment to improve;
  • Provide a forum for public dialogue among long-term care professionals, consumers, regulators, purchasers, providers, and other stakeholders on long-term care quality and quality improvement;
  • Review quality-related policy proposals, and facilitate accountability and public confidence in long- term care; and
  • Recommend a national policy agenda for long-term care quality improvement.

In addition to the co-chairs, the commission includes two sitting governors, representatives of patients and their families, health care providers, academics, and former local government officials.

Initial funding for the commission is provided by the Alliance for Quality Nursing Home Care, the American Association of Homes and Services for the Aging, and the American Health Care Association.

For more info, www.qualitylongtermcarecommission.org.

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JCAHO Seeks Nominees for Outcomes Measurement Award

Deadline is Feb. 14, 2005

The Joint Commission on Accreditation of Healthcare Organizations is now accepting applications for the ninth annual Ernest A. Codman Award, which recognizes excellence in the use of outcomes measurement by organizations and individuals to achieve improvements in the quality and safety of health care.

The Ernest A. Codman Award showcases the effective use of performance measurement by health care organizations to improve the quality and safety of health care.In 1910, Codman proposed a system for physicians and hospitals to track every patient treated to determine whether individual treatments were effective. Codman’s “end results” system emphasized the important utility of outcomes measurement for performance improvement.

Awards are given only to meritorious applications and are not necessarily made in each category. A panel of national experts in quality measurement and improvement will select the recipients of the 2005 Awards.

The 2004 Codman Awards will be presented Dec. 2 at the Joint Commission’s 2004 National Conference on Quality and Safety in Health Care in Chicago .

The deadline for submitting an application for the award is Feb. 14, 2005 .

For more info, www.jcaho.org or twilson@jcaho.org.

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HIMSS Conferences to Help Physicians With EHRs

The Healthcare Information and Management Systems Society has organized two, one-day conferences next month for clinicians who have either already implemented an electronic health record, or plan to move toward EHR adoption.

The Physicians Adopting Computer Technologies ( PACT ) meetings have been scheduled for Nov. 6 in Jacksonville , FL and Nov. 13 in Portland , OR . The PACT conferences will feature physicians now using electronic health records who will discuss the challenges they faced in successfully implementing electronic health records in their practices.

Following the keynote presentations, attendees can attend one of two educational tracks: one for physicians who are exploring the technology and another for those who have implemented an EHR and want to maximize return on investment. Technology demonstrations and exhibits of EHR products now in the marketplace are designed so that participants can see how the systems work and ask questions related to their specific EHR implementation needs.

HIMSS plans to hold two additional PACT conferences in the spring. Health care organizations interested in bringing a PACT conference to their city should contact Linda Costodio, HIMSS ambulatory care program manager, at lcostodio@himss.org.

For more info, www.himss.org/ PACT .

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Chronic Disease May Worsen With ‘Cyber-Medicine,’ Study Finds

People who use their computers to find information about their chronic disease often wind up in worse condition than if they had listened to their doctor, according to a University College London ( UCL) review of studies on internet health.

Using interactive computer tools does improve the medical knowledge of people with diabetes, asthma or other chronic conditions, and does provide them with positive feelings of social support, according to researchers reviewing 28 randomized controlled trials involving 4,042 participants. But there was no evidence that cyber-medicine helps people change their behavior and startling evidence that it may leave them in worse health.

“This whole finding confounds conventional wisdom,” said lead author Dr. Elizabeth Murray of UCL ’s Department of Primary Care and Population Sciences. The authors looked at studies that measured the effectiveness of Interactive Health Communication Applications (IHCAs) on people’s information gain, feelings of social support, self-efficacy, behavior change and overall clinical outcomes.

IHCAs had a positive effect on people’s information gain and feelings of social support; no effect on self-efficacy (the belief that behavior change is possible) or on actual behavior change; and a strikingly negative effect on outcomes.

Murray said there are two possible reasons for the paradox between active knowledge-seekers and their seemingly worsening health.

One reason may be that when they learn of small, but important, statistical effects of a treatment they become less frightened and therefore avoid following doctor’s order.s

A second reason might be because knowledge-seekers become so steeped in information from the Internet they make treatment choices on their own, contradicting advice from their doctors. For instance, a diabetic person might be told by a doctor to lower blood sugar but decide, based on his own interpretation of data, that the short-term tradeoffs of not complying are worth the long-term risks.

For more info, www.hbns.org.

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