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  Conference Topics

  Track 1: Health Care Quality Improvement
  • Measurable results in projects targeting medically underserved populations
  • Physician and consumer behavior change
  • Successful Rapid Cycle Improvement projects
  • Use of pharmaceutical claims data for quality improvement activities
  • Systems approaches to improving quality
  • Successful interventions and outcomes from Disease Management Programs
  • Results and lessons learned from rural health collaborations
    Peer Review Panelist

    Track 3: Finance and Human Resources

  • Models for estimating resource requirements
  • Successful recruitment and retention strategies
  • Cost management for quality improvement
  • Corporate compliance
  • Streamlining processes to improve profitability
  • Introduction to standards in health care: Baldrige Certification, ISO Certification, etc.
  • Investments in the customer service experience
    Peer Review Panelist

    Track 5: Analytic Methodologies

  • Application of analytic software
  • Innovative analytic methods, risk adjustment, etc.
  • Outcomes assessment
  • Large scale data analysis
  • Use of Medicare Part B or pharmaceutical claims data
    Peer Review Panelist

    Track 7: Leadership & Professional Development

  • Proven management strategies
  • Creative thinking skills development
  • Professional certification rewards and pitfalls
  • Use of the internet in career development
  • Team building activities
  • "How to" for publication and presentation
    Peer Review Panelist
  • Track 2: Payment Error Prevention/ Utilization Review Services
  • Proven methods for improving provider and practitioner performance
  • DRG validation
  • Medical records tracking
  • Management and review of electronic medical records
  • Payment data analysis methodologies
    Peer Review Panelist

    Track 4: Communications and Beneficiary Outreach

  • Lessons learned from successful outreach activities
  • Development and promotion of cultural competency
  • Contact management
  • Beneficiary complaint programs
  • Effective strategies for communicating with physician office staff
  • Methods for elevating the quality improvement agenda in the media
  • Measurable results in innovative beneficiary education interventions
    Peer Review Panelist

    Track 6: Information Systems & Technology

  • HIPAA compliance
  • Use of internet based applications to improve quality of care
  • Applications for e-commerce, content, services, and connectivity
  • Database and tracking system development
  • Development of data collection tools
    Peer Review Panelist


  • For more information on the 2002 Technical Conference contact Alicia Massey at amassey@ahqa.org or
    (202) 331-5790 ext. 207.